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Customer Feedback
FAQ's
Q) Is there a minimum or maximum amount?
A) The minimum transaction amount is $500. One item of hardware must be $500 or more. After that smaller items can be bundled into the agreement. There is no maximum amount.
For transactions over $20,000 please call Flexirent Commercial on 1800 679 898 or visit the;
A) The monthly rental amount is based on the (ex GST) price of the equipment and the rental term chosen. GST is added to the rental amount. The longer the term the lower the monthly payments.
A quote and pre-approval can be obtained by calling Flexirent on 1800 240 102, or the cost can be estimated by using our Fast Quote tool.
A quote and pre-approval can be obtained by calling Flexirent on 1800 240 102.
A) All payments are made monthly and are automatically direct debited from the customer’s nominated bank account or credit card (Visa, Bankcard or MasterCard).
A) Most customers apply by phone from the store after selecting the goods. However, you may call Flexirent on 1800 240 102 for a pre-approval and to ask questions before you shop. You will speak with one of our experienced consultants who will complete the credit application with absolute confidentiality and discretion.
Upon approval, the agreement is faxed immediately to the point of sale for signing. As soon as the agreement is signed and completed you can take the goods.
Q) What type of questions do we ask during the application process?
A) In most circumstances, we simply need to obtain some basic personal and financial details. We will require the customer’s consent to conduct a credit check with a credit reporting agency.
Q) Can payments be tax deductible?
A) Provided the you are using the equipment predominantly for business/work related purposes (even at home), you can typically claim up to 100% of the rental payments as a tax deduction*. These days more people are bringing their work home, e.g. teachers, journalists, graphic designers, sales representatives and people who need to be contacted by email by their employer.
Alternatively, if you employer allows salary packaging you may wish to Salary Package your notebook and save up to 48%. To find out about our Flexipak program use the link below.
* We recommend customers consult their tax advisor or accountant if in doubt.
Q) Can customers own the equipment?
A) One of the options available to the customer at the end of term is to offer to purchase some or all of the rented equipment. You can offer any price you choose, however we have the right to accept or reject the offer. If you are trading up to new equipment and Flexirenting again we will accept a discount to the price we would normally accept.
Q) Can the Agreement be cancelled or terminated early?
A) Yes, but you will need to pay Flexirent the termination amount which is calculated by the formula set out in your agreement. The termination amount varies depending on whether the equipment is returned to us and the condition it is in. You should be aware that the termination amount in the early stages of the agreement can in fact exceed the original cost of the rented equipment.
Customers may at any time contact Flexirent to obtain a payout quote and the amount will depend on whether the customer wishes to return or make an offer to purchase the equipment and whether the customer wishes to trade up to a new Flexirent agreement (which would entitle the customer to a discount over the normal payout amount).
Q) Can I update my equipment during the rental agreement?
A) Yes, you can upgrade to the latest technology with a new Flexirent agreement but you will need to pay the total value of all remaining monthly rental payments (see Terms and Conditions for more detail). If you are upgrading to new equipment and would like to make us an offer to purchase your existing equipment, Flexirent will typically accept a price lower than if you were to offer to purchase without upgrading. You can offer any price, but we have the right to accept or reject your offer.
Q) Who is responsible if the equipment breaks down?
A) The customer is responsible for keeping the equipment in working order.
Flexirent recommends that all equipment be covered for the period of the rental term (not just the manufacturer's warranty which may only be 12 months), either by Flexirent's Extended Warranty (FlexiCare) or an extended warranty provider approved by Flexirent. The cost of the extended warranty can be bundled into the agreement and spread over the duration of the term.
Q) Who is responsible if the equipment is lost, stolen or damaged?
A) You will be responsible if your rented equipment is lost, stolen or damaged. You will have to continue your rental payments and return the equipment to us at the end of the rental term. For your protection we require that all rented equipment be insured.
What is Flexirent Protect Platinum
If you selected Flexirent Protect Platinum you will have a convenient solution where if the equipment is lost, stolen or accidentally damaged, Flexirent will replace, repair or payout your agreement. You do not have to go through the hassle of getting your equipment insured, it is all taken care of.
Flexirent Protect Platinum also covers you against involuntary unemployment, disablement, terminal illness and death.
Flexirent retains and bears the risk of accidental loss or damage to the Equipment anywhere in Australia, New Zealand or occurring anywhere in the world during a trip of not more than 28 days duration. For terms, conditions and exclusions please click here
Q) What happens at the end of my lease?
A) At the end of your Flexirent rental term, you have the flexibility to:
- Flexi Upgrade
Upgrade to the latest technology with a new Flexirent agreement, and make us an offer to purchase your old equipment. Flexirent will typically accept a price lower than if you were to offer to purchase without upgrading.
- Flexi Replace
Replace your old equipment with the latest technology on a new Flexirent agreement, and simply return your old equipment to us.
- Flexi Extend
Extend your agreement if you are happy with the equipment.
- Flexi Offer
Offer to purchase the equipment if you'd like to own it.
- Flexi Return
Return the equipment to us if it's no longer needed at the end of the term.
It's a lot smarter to keep your options open regarding your future equipment needs, rather than being forced to commit to owning the equipment right now. At the end of the term you can decide what you want to do with the equipment, and if you only want to purchase some of your rental equipment, you can return the unwanted equipment easily.
